QMS Introduction

Quality

According to the ASQ American Society for Quality, “quality” can be defined  in the following ways:

• Based on customer’s perceptions of a product/service’s design  and how well the design matches the original specifications.
• The ability of a product/service to satisfy stated or implied needs.
• Achieved by conforming to established requirements within an organization.

QMS PDCA Cycle

Quality Management System

A quality management system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications.

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization's ability to meet customer requirements.) ISO 9001 is an example of a Quality Management System.

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